1. Introduction
Welcome to The Next Step Fitness Centre (“we”, “us”, “our”). We are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (https://nextstepgym.ca ), use our services, or interact with us.
This policy is designed to comply with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant privacy laws. We encourage you to read this policy carefully to understand our practices regarding your personal information.
2. Scope of This Policy
This Privacy Policy applies to all personal information collected by The Next Step Fitness Centre through:
Our website: https://nextstepgym.ca (and its staging server http://nextstepgym.ca )
Our fitness services, including personal training, wellness services, fitness classes, and memberships.
Our 24/7 keycard access system.
All communications with us, including emails, phone calls, and in-person discussions.
3. Information We Collect
We collect personal information to provide and improve our services. The types of information we collect are as follows:
3.1. Information You Provide to Us
Contact Information: When you book a free consultation, sign up for a membership, or contact us, we may collect your name, email address, phone number, and physical address.
Membership and Profile Information: To create and manage your membership account, we collect information such as your date of birth, gender, and emergency contact details.
Health and Fitness Information: During your consultation and training sessions, we may collect information about your health, fitness goals, medical history, and lifestyle to provide safe and effective fitness programs. This is sensitive information, and we treat it with the highest level of care.
Payment Information: We collect payment information, such as credit card details, to process membership fees and other payments. This information is handled by our secure third-party payment processors.
Communications: We collect information when you communicate with us, including feedback, questions, and information you provide to our customer support.
3.2. Information We Collect Automatically
Website Usage Data: When you visit our website, we may automatically collect information about your device and browsing activity, such as your IP address, browser type, operating system, and pages visited. We use cookies and similar tracking technologies to collect this information.
Keycard Access Logs: Our 24/7 keycard access system records the date and time of your entry to our facility for security and operational purposes.
4. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Manage Services: To administer your membership, schedule training sessions and classes, and provide you with access to our facility and services.
To Communicate with You: To send you important information about your membership, our services, and any changes to our policies. With your consent, we may also send you marketing communications, such as newsletters and promotional offers.
To Process Payments: To process your membership fees and other payments securely.
To Improve Our Services: To understand how our members use our services and website, and to improve our offerings, and customer experience.
For Security Purposes: To ensure the safety and security of our members, staff, and facility.
To Comply with Legal Obligations: To comply with applicable legal and regulatory requirements.
5. Consent
We obtain your consent to collect, use, or disclose your personal information. Consent can be express (e.g., checking a box on a form) or implied (e.g., providing your information to sign up for a service).
Specifically, on our contact form, we ask for your express consent to receive non-marketing text messages. You can withdraw your consent at any time by contacting us or by following the unsubscribe instructions in our communications.
6. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
With Third-Party Service Providers: We may share your information with third-party vendors who provide services on our behalf, such as payment processing, website hosting, and marketing. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
With Your Consent: We may share your information with our trainers and wellness professionals to provide you with personalized services, but only with your explicit consent.
For Legal Reasons: We may disclose your information if required to do so by law or in response to a valid request from a law enforcement or government agency.
7. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely destroy or anonymize it.
8. Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include physical security, access controls, and encryption.
9. Your Rights
Under PIPEDA, you have the following rights regarding your personal information:
Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request the correction of any inaccurate or incomplete information.
Withdrawal of Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your information at any time, subject to legal or contractual restrictions.
To exercise any of these rights, please contact us using the information provided below.
10. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and to collect information about how you use our site. You can control the use of cookies through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
The Next Step Fitness Centre
1370 Regina St, North Bay, ON P1B 2L3
(705) 475-0724
thenextstepgym@gmail.com